Shipping & Returns

 

Azusa Watch ships directly from Japan (Nagano) to customers overseas. This page summarizes the key points about shipping, duties, and returns that you may want to know before purchasing. For full details, please also see each policy page.

Shipping

  • Regions: Japan; North America (United States, Canada, Mexico); major European countries (United Kingdom, France, Italy, Spain, Switzerland, Greece, the Netherlands, Sweden, Belgium, Austria, Norway, Denmark, Ireland, Finland, Portugal, Poland, Luxembourg); Asia (South Korea, Taiwan, China, Hong Kong, Macau, Thailand, Malaysia, Singapore, Vietnam, the Philippines, Indonesia, Brunei, India); Oceania (Australia, New Zealand); the Middle East (United Arab Emirates, Israel, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman); and others (Russia, South Africa, Iceland). Ineligible regions cannot be selected at checkout.
  • Origin: all items ship from within Japan (Nagano Prefecture) with a tracking number.
  • Fees: free shipping within Japan. Overseas is charged based on destination and quantity with transport insurance included, shown automatically at checkout.
  • Estimated delivery time: approximately 1–3 days within Japan, and approximately 2–7 days overseas depending on the shipping method. This may vary due to customs, weather, or busy periods.

For details, please see the Shipping Policy page.

Customs duties and import taxes (overseas delivery)

Orders to the United States are shipped DDP (Delivered Duty Paid): customs duties, import taxes, and clearance fees are borne by us, with nothing further to pay on delivery. Orders to other countries and regions are shipped DAP: import duties, taxes, clearance fees, and any local value-added tax (VAT/GST) are, as a rule, the customer's responsibility and may be collected on delivery. All of our watches are made in Japan, and we provide the invoice required for customs clearance (product name, country of origin, HS code, quantity, price, etc.) in accordance with the carrier's requirements. If an order is returned for the customer's own reasons — including refusal of receipt on the grounds of customs duties — the outbound and return shipping and clearance fees are the customer's responsibility.

For details, please see the Shipping Policy page.

Returns and refunds

  • Given the nature of mechanical watches, and to maintain quality and product condition, we do not, as a rule, accept returns or exchanges for the customer's own reasons (a different impression from the images, fit, perceived color differences, etc.).
  • If there is an initial defect or damage in transit, please contact us within 7 days of delivery; we will confirm the situation and prioritize free repair or exchange, and provide a refund if that is difficult.

For details, please see the Return & Refund Policy page.

Contact

For any questions about shipping or returns, please feel free to contact us at info@azusawatches.jp.