Shipping policy

Countries and regions we ship to

We ship both within Japan and overseas. Eligible destinations are the countries and regions that can be selected on the checkout screen. Our main destinations include Japan; the United States, Canada, and Mexico; the United Kingdom, France, Italy, Spain, Switzerland, Greece, the Netherlands, Sweden, Belgium, Austria, Norway, Denmark, Ireland, Finland, Portugal, Poland, and Luxembourg; South Korea, Taiwan, China, Hong Kong, Macau, Thailand, Malaysia, Singapore, Vietnam, the Philippines, Indonesia, Brunei, and India; Australia and New Zealand; the United Arab Emirates, Israel, Saudi Arabia, Qatar, Kuwait, Bahrain, and Oman; and Russia, South Africa, and Iceland. Countries and regions not covered cannot be selected on the checkout screen. If you are unsure, please contact us at info@azusawatches.jp before ordering.

Origin of shipment and carriers

All items are shipped from within Japan (Nagano Prefecture). We use domestic carriers such as Yamato Transport and Sagawa Express, and international carriers such as Japan Post EMS, DHL, and FedEx. A tracking number is provided for every shipment. We select the appropriate carrier based on your order details, destination, and similar factors.

Time until dispatch

We ship within 5 business days after your order (and payment) is confirmed. Shipping is suspended on Saturdays, Sundays, public holidays, the year-end/New-Year period, and during extended holiday periods. If dispatch is expected to take longer due to stock or other conditions, we will contact you separately by email.

Estimated delivery time (after dispatch)

Within Japan: approximately 1–3 days
Overseas: approximately 2–7 days, depending on the shipping method

Delivery may be delayed beyond the above due to customs clearance, local delivery conditions, weather, or busy periods. Thank you for your understanding.

Shipping fees

Within Japan: free shipping nationwide.

Overseas: charged based on destination and quantity (transport insurance included). The shipping fee is calculated and shown automatically on the checkout screen.

Customs duties and import taxes (overseas delivery)

For overseas delivery, orders to the United States are shipped on a DDP (Delivered Duty Paid) basis. Customs duties, import taxes, and clearance fees are borne by us, and nothing further will be charged to you on delivery.

Orders to countries and regions other than the United States are shipped on a DAP (Delivered At Place) basis. Import duties, taxes, clearance fees, and any local value-added tax (VAT/GST) are, as a rule, the customer's responsibility. These amounts vary by country and may be collected by the carrier or the customs authority upon delivery. Thank you for your understanding.

Country of origin and customs information

All of our watches are made in Japan (country of origin: Japan). We provide the invoice required for customs clearance (product name, country of origin, HS code, quantity, price, etc.) in accordance with the carrier's requirements.

Tracking and delivery

After dispatch, we will notify you of the tracking number by email. You can check the delivery status on each carrier's website.

Shipping insurance, damage, and loss

Overseas shipments are covered by transport insurance for an amount equivalent to the sale price. In the unlikely event of damage or loss in transit, please contact us. If the outer packaging or the product is damaged, please contact us within 7 days of receipt with photos of the affected areas. As this may be required for our inquiry with the carrier, please also keep the outer packaging and packing materials.

Returns due to incorrect address, absence, or refusal of receipt

If an item is returned to us due to an incorrect delivery address, prolonged absence, refusal of receipt, or similar reasons, the shipping cost required for redelivery will be borne by the customer.

Where an order is returned for the customer's own reasons — including refusal of receipt on the grounds of customs duties or import taxes — and redelivery is not requested, the outbound and return shipping, clearance fees, and any non-refundable costs already incurred (such as customs duties and local charges) will be deducted from the refund.

Contact

For inquiries about shipping, please contact us at info@azusawatches.jp.